Business
Stay Irreplaceable with AI: Empathy, Trust, and Agency
Course 82504A · 2 hrs · CPA
As AI takes on more analytical tasks, the distinctly human qualities of empathy, trust, and moral agency become competitive advantages—not soft afterthoughts. This course examines how accountants and tax professionals can deepen client relationships through genuine empathy, build the kind of trust that technology alone cannot replicate, and exercise thoughtful ethical judgment in complex situations. Using MIT's Moral Machine and other compelling examples, you will reflect on how human values shape decision-making in ways AI cannot fully replicate. These skills define the irreplaceable professional in any AI-driven environment.
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- Hours: 2
- Exam questions: 10
- Eligible for: CPA
NASBA Area: Management Services
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